Contents

Enable Two-Factor Authentication
Disable Two-Factor Authentication
Lost Your Phone?

Enable Two-Factor Authentication.

We recommend activating two-factor authentication if you send sensitive personal data via email, or if you want to secure yourself against hackers. This means that you must have your phone on you when you log in. Two-Factor Authentication must be enabled independently for every unique email address.

Sign in to the webmail as you normally would.

Select Settings > Password > Two-Factor Authentication.

The system provides the option to use an Authenticator App or receiving text messages with verification codes. We recommend the app solution as this is the safest option.

Use Authenticator App

We recommend the Microsoft Authenticator (iOS / Android).

Microsoft Authenticator backs up and synchronizes your keys between all your devices. You probably already have an authenticator app installed on your phone in relation to other online accounts or your work. Feel free to use the existing options on your phone, because we support all authenticator apps.

Go into the webmail and select the Enable with Authenticator App option.

Enter your current password.

On your phone in the chosen authenticator app select Add Account.

Scan the QR Code shown in the webmail with the authenticator app.

Type the confirmation code from the app into the webmail interface.

Press Submit.

You will be signed out and will be asked to sign in once more.

Done! Going forward you will be asked to open the app on your phone and enter the confirmation code every time you sign in.

TIP. Click here for other tips on how to improving safety.

Receive Text Message

In the webmail select Enable with SMS.

Enter your current password.

Type your phone number in the following format: 011-countrycode-xxxxxxxx, for example 011-45-12345678 and press Submit. We will send a text message to the entered phone number.

Type the confirmation code from the text message into the webmail interface.

Press Submit.

You will be signed out and will be asked to sign in once more.

Done! Going forward you will be asked to type the one-time code received on your phone every time you sign in.

Disable Two-Factor Authentication.

We recommend activating two-factor authentication if you send sensitive personal data via email, or if you want to secure yourself against hackers. This means that you must have your phone on you when you log in. Proceed at your own risk.

Sign in to the webmail as you normally would.

Select Settings > Password > Two-Factor Authentication.

Select Disable.

Enter your password.

Enter the one-time confirmation code from the Authenticator App or text message.

Press Submit.

Two-factor authentication is disabled and now only your password protects your account.

Lost Your Phone?

Write an email to customer service so we can help with recovering access to.

Updated on: 05/07/2022