Articles on: Troubleshooting
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How To Take A Screenshot

Windows


  1. On Windows, you may press the WINDOWS + PrtScrn keys simultaneously on your keyboard.


The Windows button is also known as the Start button.



  1. The image will then be saved into the Images > Screenshots folder.



No PrtScrn Button on Your Keyboard?


  1. On the latest Windows update, you can press WINDOWS + SHIFT + S and then draw a square with the mouse around the object you want to screenshot.


  1. Then insert the screenshot in the chat or in your email program with CTRL + V.


Mac


On Mac, press CMD + SHIFT + 3 on your keyboard to take a screenshot.



  1. The file is stored onto your desktop, where you can send it to us by email, or insert it in the chat with CMD + V.


Phones


iOS


Depending on the phone model:


  • Hold POWER + VOLUME UP at the same time; or


  • Hold POWER + HOME at the same time.


Android


Depending on the phone model:


  • Hold down POWER + VOLUME DOWN at the same time; or


  • Hold POWER + VOLUME UP at the same time; or


  • Hold down POWER and select the option Take A Screenshot; or


  • Open the App Switcher and select Take A Screenshot.

Updated on: 05/10/2021

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